See what our guests had to say
Please enjoy the feedback provided by past guests who traveled to Kapalua. If you do not see any reviews for this destination, check back often as we add new guest comments when they become available.
Great
Great not long enough. The house was as great as it looked in pictures.
Peace and relaxation
My month stay was fantastic. The villa was beautiful and the surprise of fresh fruit left at our door were a wonderful treat.
Looking forward to our next fantasy destination!
Cheers!
Diane van der Gracht
A lovely location to enjoy time with family and friends.
We enjoyed the space of the house. It was ideal for two couples, and our children who visited its family . The two smaller bedrooms were much smaller than we expected. The kitchen and laundry facilities were very nice. I liked the security and privacy of pineapple hill. The location was great for us as we are folders and could take advantage of the kapalua golf courses. It was a little disappointing that there are no arrangements for reduced rates for people such as ourselves who were staying a good period of time. That solved itself over the last couple of weeks as the staff at golf gave us the resort rate, as we were there so much, I think. Location for great restaurants was as well very good. Overall, it was a very exceptional vacation space. Fix the curtain in the master ..it is unhooked and looks pretty sloppy...I am picky about the small detalils such as that. The cleaning staff were very nice and did a great job.
Beautiful views!!!
It was a great vacation! Beautiful views beautiful weather and house! Some things in the house were broken like windows and screen but other than that the whole trip was amazing. Our family had a great trip and couldn't have done it without luxury retreats!
Hawaii 2011
We enjoyed our time at the Dolphin House. Unfortunaltley we had to leave. I have already planned 2012. Can not wait to return.
Let Tim know our trip was a pleasure and his help was appreciated.
Absolutely relaxing, perfect location, perfect comfortable house and spacious even with 8 people in the house.
This was possibly the best vacation we had.
The Dolphin House is beautiful when you view it online, but it is even more spectacular when staying there! The house is beautifully laid out to accommodate all family members. The grounds were perfect - the pool was a big hit for our grandchildren.
Exceeded our expectations
Our family enjoyed nine nights at the Dolphin House over the recent Thanksgiving Holiday and wouldn't hesitate to book here again. The home had everything that our family of 12 (Three generations) needed: Plenty of space, a well appointed kitchen, great location, well maintained and very private grounds as well as a nice view of the ocean and a great pool/hot tub.
It does get a lot of use so there are a few minor blemishes (funny door handles and blind pulls that don't always work like they used to...), but overall these were such minor irritations that we paid little attention to them.
The five grand kids especially loved the place.
Our Perfect Vacation
From the moment we planned our vacation in Maui we knew it would be special. When we checked in to this beautiful home it exceeded our expectations. Everything about it was spectacular from the location, to the view of the ocean to the pool and spa to the spaciousness of the home. We were met at the gate and taken to the home and was shown everything about the home that we needed to know. There wee eight of us and everyone had a fantastic time. This experience will stay with us for a lifetime. Thank you LuxuryRetreats for making this the "Perfect Vacation"
Most beautiful view
The villa was lovely, the beds truly comfortable, and the view mesmerizing.
A very special experience!
The family vacation met expectations-the house fell short.
We continue to book family vacations through Luxury Retreats. Experience has been great because of staff and locations, but this house was a bit tired and in need of more amenities. It appears that this is an income driven property, heavy on usage.
Exactly what was expected
We had never stayed in a rental house before and after our stay at the Pinapple Pavillion the bar has been set pretty high. With two families the pool and hot tub to go along with the yard at the back kept our kids more than entertained on those days when we wanted to relax and take it all in before we went out. All the beds and washrooms were very clean and comfortable and our host Timothy was very friendly and helpfull.
The DPB Party
Had a wonderful time. Thanks for the memories
Beautiful, spacious, perfect setting for a Hawaii vacation
The villa was beautiful, it was the perfect size for 8 adults and it allowed us to have the privacy we needed but also to be able to share time together when we wanted. The setting is absolutely beautiful, I couldn't have asked for a better view to sit and enjoy my breakfast to every morning. The kitchen allowed us to cook together while enjoying each others company. All in all a great experience.
We had an awesome time at the dolphin house!
I thought all of your staff was very helpful and extremely professional
The property was unbelievable !!'
Overall it was a truly memorable experience.
Paradise
Had a wonderful time at a beautiful home and environment...only this time, lights in
master closet and pool was not working and it was finally fixed on the 4th day of our arrival. We only stayed for a week and we enjoy swimming at night so that was what we missed at night time.
Fantastic, comfortable house!
The house was more than we expected. You always think the pictures are going to be better than reality, but in fact, the house managed to meet the high expectations. We had a great time there over the 2 weeks. We did have a few hick-ups with the local concierge, but eventually all items of concern were taken care of.
Qw loved our trip but had extensive problems with the villa. Air conditioning, pool, stove, over all appearance. Carpet dirty, air filters filthy! Vent not working. Pool losing water. Still we loved it but it needs some work for renting at those prices!!
The perfect setting for a memorable vacation!
If you are fortunate enough to stay at the Pineapple Pavilion you are assured a most wonderful time. The space is magnificent from the expansive great room to the each of the individual bedrooms. We traveled with 6 kids and 7 adults and the pavilion worked out great for all of us. The amenties in the kitchen, laundry room and garage made our time away from home feel like we were at home. The pool was perfect for the kids and there was plenty of space to play around in the backyard.
The staff were excellent in helping to coordinate and recommend things like ziplining and surfing that we didn't have to hassle or worry about wasting time researching. The last thing you want to worry about is your accommodations and the staff made it so easy for us to not have to worry about anything so that we could truly just relax and enjoy our time in Maui. We felt very safe, secure and pampered. I hope we have a chance to go back again!
The Shimizu Family
The facility was wonderful and the view was breathtaking. Every morning, all eight of us would bring our coffee outside to the patio and have a relaxed start to each day.
Luxury and serene are the best ways to describe Pineapple Pavilion.
This was an amazing house! As attractive as the online photos were of Pineapple Pavilion, you cannot truly appreciate the beauty and luxury of the house until you walk through the front door. The solitude of the location lent to a feeling of serenity and relaxation. We had a wonderful time!
It was a wonderful vacation with all the perks of being at home.
The house was fabulous, the Luxury Resorts team on site and on line provided outstanding service 5+++, we loved everything abut our experience and will do it again and will recommend it to friends. The only thing that wasn't great was the midweek house clean-we thought she would wash our bedding but she did not.
Great!!!
The house was great. We really enjoyed it and working with Luxury Retreats was great. They did everything to assist us during our stay. Patrick and Marianne were great before we left. Tim was great once we got to Maui. He helped us with everything we had questions on. I would definitely recommend Luxury Retreats and The Pineapple Pavilion house.
I found your service to be as expected. Very Good.
Pineapple Pavilion
Our experience with Luxary Retreats was outstanding! We had the pleasure of working with Patrick who was so professional, prompt and friendly. I had reserved the Pineapple Pavillion house for my wedding - which would serve as our ceremony location and reception (held on the lawn.) It was perfect! Luxary Retreats was accomodating, allowing my wedding cooordinator to vist the site a few months prior to our booking, the onsite agent responded to some last minute requests I had upon arrival and the house and setting was absolutely stunning for our wedding. Our family (both sets) stayed in the home leading up to our wedding - at first I was worried about having us all together, but the home layout was so well-planned and large that it offered enough privacy for everyone. thank you Patrick and Luxary retreats!
Ashley
Perfect wedding and family location!
Our week at Pineapple Pavillion was absolutely amazing! The house is gorgeous and it provided the perfect setting for our small wedding. Tim was very accomodating and provided quick service to some minor hiccups along the way. Ants were not an issue as long as you keep food items stored off the counters and in the cabinets. We were sad to leave and can't wait to go back!
Perfection!
We wouldn't change a thing about our holiday. Great House, Great Location, Great Tim.
Very enjoyable
The house was wonderful, we all had a great time and look forward to returning next summer
Pineapple Pavillion was beautiful, everything we wanted and more.
Pineapple Pavillion was beautiful, we loved having our own rooms with bathroom. The villa had everything you could ever want or need. Having the pool and hot tub was a bonus as well. I found the area to be very windy so if you don't like the wind it would not be the place for you.
Beautiful property in excellent location with great amenities!
If you are planning a small family wedding and need a venue that accommodates everyone from elders to infants, this is your place. Beautiful home with much room to spread out for at least ten people. Super clean, great decor, lovely gardens, pool and spa, fantastic views - sunrise to sunset. Flat, grassy area for weddings, including a tiled raised area for ceremony overlooking the Bay Course at Kapalua. And in case of rain, the vaulted ceiling great room is an elegant alternative space. So you have accommodations, wedding and reception venue all in one! What a value in one of the most beautiful places on Earth! Beds are very comfortable - all the towels and linens you could ever need. Great laundry room. Large kitchen with loads of dishes, cooking needs, and appliances, wine frig and bar area. Boogie boards and snorkeling equipment right there for your use - gorgeous beaches 10 min walk. Staff available for any questions you might have. Tsunami proof on high slope! Highly recommended!
Wonderfully relaxing in a paradise setting with World Class service.
Your entire Team at Luxury Retreats were outstanding. Tim was top notch and on top of everything. Villa was spectacular and the perfect place to relax in paradise. Ocean and surfers were the only daily entertainment needed. Several days we never even left the Villa and had the best time of all.
Our villa was the icing on the cake for our wedding!
We stayed at the Pineapple Pavilion Feb 14-28, and it was absolutely amazing! We came to the island for our wedding, and with us were our 2 children, the parents of the bride and groom, and sister/niece of the bride. We were a little worried on staying in one home together....however, this is no ordinary home! We knew it was big...but this is enormous! Everyone had their own privacy, large bathroom, and when we wanted to visit, we went the the shared areas (TV Room, Sititng Area, Pool Side). The villa was very private to its neighbours, quiet, and supplied everything we needed. The support staff that greeted us were amazing, easy to get ahold of, and jumped on anything we needed! We could sit and watch the whales jump in the mornings, the golfers golf in the afternoon, or the sunset in the evening!! We were absolutely spoiled to a new way of travelling and I don't think I could go back to staying in a condo or resort again!!
This was the perfect beach villa for Maui!
We were very happy with the location and overall quality of the Villa. Sitting by the pool with a drink in hand watching the whales breaching all over the place can't be repeated in too many locations.
Maui 2011
Dolphi House was an excelelnt location! Nice view from the patio and we enjoyed it every day! Patio furniture could have been a bit more comfortable but tolerable. We struggled with the Hot Tub as well as we were only able to get it functional 1 time. All in all though it was great.
Great property they thought of everything
Relaxing, comfort, great property in great location
Pineapple Pavilion - January 28-February 4, 2011
We very much enjoyed the stay. Only a few issues to address.
The perfect rental for the occasion!
We had a revolving door for the 50 guests that were in Maui to celebrate my daughters wedding. The house we rented worke out beautifully for the meeting spot and rehearsal BBQ.
The house was quite comfortable and lent itself well for the occasion. The guests were both impressed with the home and with the area. A number of them came to me after and got the contact information for future reference.
You have a very satisfied customer here.
Highly Enjoyable Stay in a Superb Location
We had a wonderful week in Maui at the Pineapple Pavilion. The location in Kapalua proved to be excellent, with easy access to some of our favorite places. Since the weather was bad the first couple of days, we spent a lot of time on the property, and the home was very well outfitted. We cooked many meals there in the gourmet kitchen, swam in the pool and played board and card games. With the golf course right there, the backdrop was spectacular, and with binoculars we were able to see whales from the back yard. We walked to the beach from the property.
Fantastic experience. Property was great, service top class.
Pineapple Pavillion was amazing. A great property for the price.
Tim (manager) was incredibly helpful and extraordinarily friendly.
Lucille was very helpful in booking the trip and organizing items in advance.
Wonderful
Everything was great.
Great experience for my family
We really enjoyed our first time to Maui
It was perfect! We will DEFINITELY come back!
The pictures online do not do the house justice. My only issue was the ant problem. Ants were all over and we were told it was just part of living in Hawaii. I honestly don't mind ants, but they got into our dry food and ruined some of our cereal and snacks. I wouldn't normally mind, but when cereal's $7 a box, I do! The nice thing though was that on Wednesday there was a maintenance crew that came to install new ceiling fans. I told them about the ant problem and they called someone to spray. Unfortunately it was at the end of the stay. So we really appreciate the customer service
Outstanding.
More than advertised. Beautiful view, location, and experience. Overall, a most memorable trip for all.
The depth and comfort of this home almost matches that of Maui
While the house flowed well, the tone of each room was unique in style and comfort. At any time of the day there was a perfect place to be in the house. Whether it was dipping your toes in the pool as u have a bite for breakfast and stare at the waves just a few yards away or if you find yourself in need of a little peace and quiet offered by the stunning media room, this house has it all.
enjoyable experience that we will do again!
Memories of Maui........
Marvelous Maui: What a beautiful home to spend with our families. We celebrated a 48th wedding anniversary with my parents and Don and I were thrilled to be married on the beach. Everything was perfect. The villa has all the amenities you could want. We enjoyed horseback riding and surfing. When we did go out for dinner the Merrimen's Restaurant and Mama' s Fish House were spectacular for service and food.
Don and I would like to give a big heartfelt thank you to Jay, Lucille, and Tim for their professional service and courtesy. It was always a pleasure to talk to them. I wish all of them good health and happiness.
Once again Thank you and we will be in touch,
Theresa and Don Hickson
Don and Theresa Hickson
Family Retreat in Kapalua
The house was beautiful. The location in Kapalua worked well for all of our activities. Being close to the Bay and Plantation Courses worked out well. The pool was ok, but needed cleaning constantly due to the leaves being blown into it every day. The concierge was nice, a little to business oriented and too serious. Seemed like we were interrupting his day when we called and asked a few questions.
While the house was beautiful, it has a significant ant problem. After day one, we discovered ants in the kitchen, bedrooms and bathrooms. The bigger problem was in the kitchen where the ants got into our food often. We ended up putting everything in plastic bags and up high. Pretty disappointed to pay that amount of money and have to deal with insects inside the house.
Our beautiful home away from home!
Everything went great the minute we arrived in Maui. The property manager Michael met us at the home and Tim our liason kept in constant touch to make sure everything was going well. We had a wonderful vacation.
Wonderful time in Paradise!
We had a fantastic time staying in the Pineapple Pavilion in Maui. This was the first time traveling with our baby and we were also traveling with our own parents and my grandmother! The place was perfect for all ages and really allowed us to relax and enjoy our time. The staff at Luxury Retreats were also super helpful in accommodating all our needs. We had such a great time and it was so hard to leave - we look forward to returning back soon!
Great family house!
Easy! From the booking, to the directions, to the check-in and check-out; very positive and stress-free experience.
It was a fabulous place to stay with our children and grandchildren!
We loved the house and the location. It was a perfectplace to be with our family and having all the convenices of home. The pool and jacuzi was perfect for the little ones and the all of us adults. Tim was very nice and really made us feel at home. The house was very clean and equipped with all most everything we needed. We would definitely return again and have already provided information to friends on this location. Patrick and Tim were wonderful to work with and provided lots of great information and assistance. Emma was also very nice. All were very courteous and professional. I was a quality assurance manager for six years and I would give them all an very good rating. Thanks for making our family vacation so wonderful. This is our second trip to cross off our bucket list..its one we will always remember. Mahalo!!!!
Great house at a great convenient location. The house is dated and needs work but the cockroach infestation was serious and should be addressed by regular treatment by a qualified company.
Outstanding!!!!
Our entire trip was wonderful. The weather was perfect; the amount of time was just enough and the beautiful villa was spacious and luxurious. Everything in the villa was first class from the kitchen appliances to the sheets on the bed. The dishwasher's bottom rack was wired together which made it hard to put dishes in ( they may want to replace that), but everything else was perfect. We loved having our private pool and the villa's convenient location to beaches, hotels and restaurants. Luxury Retreat's attention to detail was wonderful. Tim, the manager was very helpful and available if we needed him. We definitely will rent through you again. Thanks.
A Wonderful time was had by all!
This was our first trip to Hawaii and Maui. We loved our experience, and The Dolphin House was a major reason for trip being such a big success. The house and all of its amenities were very accurately described on the website. It suited our needs perfectly, and its location was perfect. All of the recreational activities we were interested in were very close by and convenient. Everyone we encountered was very helpful.
As close as you can come to staying in your own home.
The house was extremely comfortable and had all the necessities for cooking and pool/beach activities.
Unanticipated experience!
The experince with the Dolphin house and luxery retreats exceeded our expectations. The vacation was outstanding for all members of my group covering 4 generations.
Pineapple Pavilion is exceptional!
The Pineapple Pavilion was beyond our expectations! Beautiful, clean, inviting, comfortable, and it certainly had all of the amenities we could ask for. The neighborhood was quiet and peaceful. My husband and I were in Maui for our wedding, and we had our immediate family staying with us. Nine people total, and still lots of space for everyone! We spent most of our time outside on the back patio, pool, and hot tub area. It was so amazing looking out across the golf course to the ocean every morning. Thanks to the incredible staff at Luxury Retreats ( James, Kelly, and Tim) for helping to put our wedding vacation over the top! A trip no one will soon forget!
Thank you again!
Sincerely,
~ Derek and Nicole
Antonia and Brian's wedding 5.08.10
WONDERFUL! This villa is absolutely outstanding. I would not rent a different place if we were to rent again in Maui. They had everything we needed and more! The view could not be more beautiful! I felt as if I couldn't get enough photographs even though we have about 1000 (literally). The house is very luxurious, but also comfortable and relaxing. The concierge (both online and onsite) were most helpful. I wish we would have stayed longer.
Fun in the sun
The Dolphin House was as promised. we rented a villa in Cabo a year ago and although nice the pictures made it seem bigger and better then it really was. this villa was everything that was promised. The only thing slighty negative was you could tell this was used more as a rental than an owner's property, there was need for a little TLC. things such as there were tile missing and loose in the pool and a few other things but this in no way effected out time there.
VERY GOOD. TIM WAS VERY HELPFUL.COULD BE MORE PEOPLE2 PEOPLE CONTACT.
WOULD RECOMEND IT 2 MY FRIENDS.COULD NOT TALK 2 EMMA, LEFT 2 MSN BUT DID NOT CALL BACK. ON THE WHOLE A WONDERFUL EXPERIENCE.
Awesome!
We enjoy the villa experience above luxury hotels or fractionals due to the privacy and convenience of having all amenities at our fingertips. With the ability to book daily (or twice daily) cleaning service, the entire family feels pampered and can truly relax. No need for valet service as our vehicles are just outside the front door and the beach is just a 3 min drive through the gated community. On Island staff are available and responsive to any questions or concerns. Truly a remarkable way to holiday.
A wonderful venue for a wonderful trip
The Pineapple Pavilion is a wonderful estate that catered beautifully for our requirements. Situated on the golf course, the house was well immaculate, well furnished and well situated. With house was layed out well for 8 adults, each bedroom had access to an ensuite for seperate bathroom. The two master suites are something else :)
Dolphin House in Maui
We have a VERY LONG LIST of problems:
-safe did not work ever
-blender did not work
-not all lights worked
-broken BBQ tool
-dirty underwear found
-broken dining room door
-stero system did not work as advertised
-did not get grocery list when we arrived as we paid for
-were not greeted as promised
-place was dirty with bug stains on the floor
-did not get maid service the day requested
-not all outside lights worked
-garbage from previous renter was not emptied during our stay
-the landscaping was overgrown and bird dirt on cars every day
Excellent time at Pineapple Pavilion
Overall the villa was perfect for our needs. We had 4 couples, so the 4 bedrooms each with their own ensuite was perfect. The open concept livingroom, kitchen and dining room works very well. We enjoyed the patio/pool area when we weren't at the beach to relax and have some fun in the pool. The villa was fully stocked with anything you'd need including beach towels which was very handy.
The only downside were the number of insects in the villa, which isn't uncommon in trpocial climates and the amount of wind, which wasn't always a bad thing in the heat!