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COVID-19 Guest Resource Center

Information for our guests regarding COVID-19

Amid the uncertainties around Coronavirus (COVID-19) and changing global travel restrictions, the safety and well-being of our community is our top priority.

Amid the uncertainties around Coronavirus (COVID-19) and changing global travel restrictions, the safety and well-being of our community is our top priority.

For reservations booked before March 20 with arrivals on or before April 30, 2020

We want to provide peace of mind and offer additional flexibility for upcoming arrivals while also balancing the impact on our global host community. If your circumstances require you to postpone your travel, we will waive cancellation penalties and apply your past payment toward future travel to the same listing when you rebook with an arrival on or before Jan 1, 2022.

We want to provide peace of mind and offer additional flexibility for upcoming arrivals while also balancing the impact on our global host community. If your circumstances require you to postpone your travel, we will waive cancellation penalties and apply your past payment toward future travel to the same listing when you rebook with an arrival on or before Jan 1, 2022.

For reservations with arrivals beyond April 30, 2020

We appreciate your patience as we prioritize guests with immediate upcoming travel. We will update this page with the latest information about our policies as the global situation continues to evolve.

If you have any questions, please reach out to a villa specialist at 1-877-993-0100.

We appreciate your patience as we prioritize guests with immediate upcoming travel. We will update this page with the latest information about our policies as the global situation continues to evolve.

If you have any questions, please reach out to a villa specialist at 1-877-993-0100.

For reservations made on or after March 20, 2020

We want to offer you additional flexibility when booking upcoming travel. We recently introduced a new cancellation policy, which allows for a full refund until 14 days before arrival. Look for villas designated as “Flexible Cancellation” or find a list of all flexible villas. This policy only applies to villas designated as “Flexible Cancellation” and only for arrivals on or before September 15, 2020.

Last updated March 31, 2020

We want to offer you additional flexibility when booking upcoming travel. We recently introduced a new cancellation policy, which allows for a full refund until 14 days before arrival. Look for villas designated as “Flexible Cancellation” or find a list of all flexible villas. This policy only applies to villas designated as “Flexible Cancellation” and only for arrivals on or before September 15, 2020.

Last updated March 31, 2020